Prices
We endeavour to accurately show the prices for goods. However situations may occur where prices are incorrectly quoted- we will advise you of the correct/revised prices at the time of ordering.

Stock availability
We do try to ensure that we have good stock availability of key products. However, some goods may sell faster than we predict. Larger items are not always kept in stock but are delivered direct by our supplier to you. If the item you have ordered is not in stock, we will do our best to get it for you as quickly as possible. We will let you know by email or phone whether we have ordered the product for you as this will result in a delay in sending your parcel to you. If we cannot get the item we will cancel your order immediately and let you know by email.

Sizing
Some products and brands are designed to be more generous (or more fitted) than others. We can provide size information for each product. If you are in any doubt as to which size would suit you best or you need any advice please contact us on info@urbanadventuregear.com or by phone 0845 00 99 753.

Colours
Whilst every effort is made to capture the true likeness of the product colours, variations may occur. We cannot guarantee exact colour reproduction.

Can't find what you are looking for?
If you can't find what you want tell us what you need and we'll do our best to get it for you. Fill in the Elusive Request form from a link on the home page.

Returns and exchanges
If you are not completely satisfied with the product you have purchased, for any reason, you may return it unused for exchange or refund, just notify us within 7 days of receipt of purchase.

There are however, a few sensible conditions to this policy:

The product(s) being returned must be unused, still have their original packaging, labelling, and be accompanied by the original delivery note.
You can NOT return products such as DVDs, Underwear, Magazines or any such item(s) that by their nature can not be returned.
Returns will NOT be accepted if the item has been used, is dirty, has had the labels removed or the packaging (such as a shoe box) is damaged, or is in any way returned in a worse condition than supplied.
If an item is returned in this manner it shall be returned to the customer and the customer will be charged the return carriage at cost.
Any product that has been Special Ordered for a customer may NOT be returned.

We want you to be totally happy with the products you buy from Urban Adventure Gear. We cannot accept returns on underwear unless faulty. This does not affect your statutory rights. Regrettably, unless the item is faulty or we have made a mistake when fulfilling your order, we do not offer refunds on post and packaging costs and we will charge you postage to re-send you the correct size.

To return items please send them to:

We recommend that you use a registered postal service to return your item. Urban Adventure Gear Ltd will not be held liable for the cost of return or lost parcels. Alternatively you can take the goods, along with your receipt to our HQ, just give us a ring to let us know you're coming.

What to do if an item is Faulty:
Any faulty goods may be returned to us within the lifetime of the product for repair or replacement. If the product is obviously faulty we will exchange the item or offer you a refund. If you need to send the product back to us in the post then please call us on our customer care line 0845 00 99 753 or email us on info@urbanadventuregear.com to discuss the fault as we may be able to offer you a refund on post and packaging costs.

If we aren't sure that it there is a manufacturing fault (i.e. and not as the result of normal wear and tear), we will accept the product back from you and send it to the manufacturers for their advice. This process can take up to 4 weeks and is in accordance with the Trading Standards Directive. If a fault is found, the manufacturer will either return the goods repaired, offer a replacement, or offer a full refund. If it is not deemed to be a fault then you may be charged for repair and for carriage. We will advise you by phone or email once we hear back from the manufacturer.

We are continually working with our manufacturers to revise their policies so that any problems can be resolved more quickly to everyone's satisfaction.